Oma
(E.) Oju

Built the full payroll compliance engine covering Nigeria (6-tier PAYE, pension, NHF, CRA relief), Ghana (SSNIT), and UK (National Insurance, IR35) — all accessible via WhatsApp with zero app download and zero training required.

Designed and implemented the full security and compliance infrastructure — PIN authentication, encryption, rate limiting, and immutable audit logging — meeting enterprise-grade standards for a multi-country payroll product.

Built the year-end document generation system — Python PDF generator, TypeScript orchestration service, encrypted document delivery, and S3 storage — enabling automated statutory document production at scale.

Designed the full product architecture for Nigerian private clinics still running critical workflows through paper, WhatsApp, and disconnected spreadsheets. Modular tiering allows clinics to start lean and expand capability as they grow.

Led product and architectural decisions for the core platform infrastructure — multi-tenant data isolation, two-layer access control, bcrypt PIN auth, Redis session management, and NDPR-compliant data residency in Supabase's Africa region.

Led end-to-end review of clinic intake and assessment workflows. Mapped AS-IS processes in BPMN, identified root causes of delay, and delivered requirements for digital intake forms integrated with a central database and automated psychometric scoring.

Defined and implemented a Joiners-Movers-Leavers framework standardising onboarding, role changes, and offboarding for 30 clinical and administrative staff. Designed RBAC-aligned access controls and compliance documentation workflows.

Ran all non-clinical functions while the clinical founder managed care delivery — operations, HR, finance, CX, procurement, and continuous improvement. Held budget accountability including payroll for 22 staff. Managed 30 weekly medication deliveries and last-mile coordination.

Completed the organisation's first financial, operational, and data audit — establishing the compliance and governance foundation for everything that followed. Designed data protection-compliant electronic prescription templates, eliminating manual processes.

Led requirements and delivery for the digitisation of LASEPA's environmental paper report archive — creating a searchable, accessible digital library for internal and public use, replacing a decades-old paper-based system.

Delivered requirements and oversight for a workflow system covering environmental impact assessment submissions, billing, review, and approval — replacing fragmented manual processes with a single auditable digital flow.

Defined requirements for and delivered a complaint management system enabling LASEPA to receive, track, route, and resolve environmental complaints — establishing accountability and response-time standards for the first time.

Served as product designer on the LASEPA mobile application — authored the product design brief and delivered the full UI design for the proposed citizen-facing app, covering environmental reporting and service access flows.

Managed the full agency relationship for Chorus's transit wifi advertising solution — ads served to commuters across Nigeria's bus and rail networks. Led campaign strategy, brief management, creative coordination, delivery, and reporting across 10+ campaigns for a diverse client portfolio spanning private sector, public institutions, and NGOs.

Coordinated full commercial and operational delivery for a tile supply business — catalogue build, marketing, tender generation, proforma invoicing, customer requirement gathering, pricing, and customer support. End-to-end ownership with no pre-existing infrastructure.

Product growth lead for Mamadoc — a digital health platform connecting patients to doctors across Nigeria. Led growth strategy for Vaccine to Your Door, a last-mile vaccine access initiative. Neochildcare social community grew from 1,500 to 10,000+ followers under the same engagement.

Led full CRM implementation for a coworking brand — from scoping through deployment and user training, delivered within a tight timeframe. Included cost-benefit analysis for digital workplace migration and a business case for the change recommendation.

Consulting engagement for a specialist haematology clinic — CX programme design, operational process mapping, patient journey improvement, and brand and communications strategy to support service growth and patient retention.

Coordinated administrative and clinical session delivery across a hybrid clinic and telehealth platform. Built SOPs for appointment management, grew the health professional base, and created the full content marketing and communications system.

Self-initiated ergonomics improvement project — identified unnecessary motion, turning, and manual handling risks through Gemba observation and root cause analysis. Redesigned the workbench layout, implemented 5S and visual management with zero capital investment. Also drove a significant improvement in goods-arrival-to-shelf putaway processing time (inbound).

Led Kaizen improvement events across both inbound and outbound operations using SIPOC mapping and PDCA cycles. Eliminated waste in picking, packing, and kitting workflows, achieving a step-change in throughput capacity while substantially reducing the time required to achieve it.

Led requirements and process design for a new productivity tracking system — executed root cause analysis on the existing time-reporting process, redesigned data capture in partnership with the CI manager, modelled AS-IS and TO-BE flows in BPMN, and authored the Business Requirements Document validated across all stakeholder groups.